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Posts: 1
Registered: ‎12-21-2021
Accepted Solution

Complaint

I'm having issues with an order I recently placed where the fridge was dropped by delivery guy and I will be w/o a fridge for a week and a half. I called Customer Service and the agent Mario kept giving me a runaround and his supervisor Linda refused to speak with me. I need to file a complaint and need to speak with someone from corporate. How can I get in contact with someone from Corporate?
Posts: 10,790
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Registered: ‎11-10-2008

Re: Complaint

You've come to the right place. This is the corporate campus here on the forums and it's responded to from there. Due to the Christmas shopping season, you may encounter a delay in response but they will work with you. If you have contacted Best Buy through another social media outlet I would continue to work with them in order to get to a resolution as having 2 open cases can confuse staff.

 

Your patience is appreciated.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 11,638
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Registered: ‎09-29-2008

Re: Complaint

Hey, sswalker8,

 

I can understand you being concerned over being without a working refrigerator for a week and a half, after this delivery team dropped your fridge. I can file a complaint for you, and I work at our Corporate Headquarters. I would love to look into this for you. Can you send me a private message with your name, phone number, email address, and order number? To send me a private message simply click on the message button in my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
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Registered: ‎07-23-2018

Re: Complaint

This topic has been moved to its own thread under the board Delivery & Installation for further review.