07-28-2020 01:07 AM
07-30-2020 01:22 PM
Thanks for sharing your experience with us. Congratulations on your new home! Buying brand new appliances for your new home should be exciting, so it’s disappointing to hear that delivery of your product did not go as smoothly as we would want.
To ensure we’re on the same page, can you please clarify if you ended up completely cancelling your order with us or if you only cancelled your fridge order and kept the rest with Best Buy? Either way, I’ll be glad to review your situation in greater detail to see what may be possible going forward. After that clarification, to get started, I’ll need verification of your full name, phone number, email address, and order number. Send these details in a private message to keep your information secure. When logged in on the forum from a PC, you should see the blue “Private Message” button next to my signature below this post.