07-18-2020 10:50 AM
Last week I ordered a tv and mount and paid for the third party to come install it for me. When the delivery guy showed up a week later he didn't have the mount. He explained there was nothing he could do and left the tv in the box. I called the store I bought the tv from and the sale representative was very rude so I asked for a manager. Chandler the manager called me back. He gave me $50 off and rescheduled me for the next day (July 18th). This morning no one shows up and I get an email that I need to schedule an appointment. Someone canceled my appointment without telling or calling me. I called the store back and the sale representative says the earliest he can schedule it is for next week. I asked to speak to the general manager and he said okay let me take down your information and hopefully he'll call you back. Steven called me back and explained that he didn't know what happened and would try to get ahold of them. This is beyond ridiculous. All of the Best Buy employees I have interacted with are disrespectful. This is some of the worst service I've ever had. Steven is the only one who kept a calm head and is trying to solve the problem and apologized. The store at 3201 S Interstate 35 in Round Rock, TX needs professional development around customer service and how to defuse situations instead of escalating them. I want to know how this is going to be rectified.
07-24-2020 12:25 PM
Good afternoon, clkretzer1,
Welcome to our community forums. I appreciate you taking the time to visit us and let us know about your experiences with our Best Buy Round Rock location. We strive to make the delivery process as smooth as possible so I'm disappointed to hear about your experience.
I would be happy to make sure your feedback gets to the right place. Please know we would be unable to disclose what actions may be taken as a result of this feedback. I will need some more details to document this. Can you please send me a private message that includes your:
What date and time did you call this store? Do you remember the names of any other associates you spoke to? You can send a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.