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Posts: 1
Registered: ‎08-25-2021

Complaint with simple Solution

Bought a $1000 LG TV online - delivery scheduled within a week.  All good.


A week goes by and they call and said they couldn't deliver.  Now scheduled for another week out.  Irritated, but said OK.


That week goes phone call.  Called customer svc - now being told the TV hasn't arrived, and try scheduling it for another week out !!  No estimate of when it's coming - just keep re-scheduling it.


There was NO indication that this specific model was out of stock or back-ordered like most retail stores.  Had I known it, I would have picked a similar model about the same price.  BB needs to state - at time of order - either estimated delivery to them and NOT automatically say it's scheduled to be delivered in a few days. 


I'm going into my 3rd week after ordering - and something tells me next week I'll get the same

Cust Svc can't even give an estimate - only to keep rescheduling it and hope it comes in.


Solution:  Place a statement that it's either out-of-stock or backordered in the description (like everyone else does).  Just hoping we get it before the end of the year.

Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: Complaint with simple Solution

Hi, dataport, and welcome to our online community!


Thank you for posting on our forum regarding your TV purchase. I hate to hear about the rescheduling issue you've been facing, as I can understand how concerning that would be. I'm sure you've been looking forward to receiving this important piece of tech, and I'd like the chance to look into the delivery issues you explained. 


To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.


All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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