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Posts: 1
Registered: ‎06-17-2019

Complaint with Geek squad support

We had geek squad install our TV installations. We have had issues with the TV and volume and have to turn off and on several times. We finally said why are we putting up with this? My husband called and got India where they told him $250 at a minimum to come out??? This is an installation issue that we paid for. I expect you to stand by your service
Posts: 1
Registered: ‎06-17-2019

Re: Complaint with Geek squad support

Good Luck
Posts: 2,711
Topics: 32
Kudos: 95
Solutions: 134
Registered: ‎10-19-2017

Re: Complaint with Geek squad support

Hello, JillFerrara,


Welcome to the Best Buy Community Forums!


I appreciate you taking the time to write us about your TV and for choosing us for your purchase. Getting a TV is really exciting, and it’s saddening to learn about what you’re experiencing with your current TV. I would be reaching out to someone as well if it were happening to me. Having a Geek Squad Protection Plan always helps with any repairs or replacements needed, and it supposed to make these types of situations simple. I am here to help where I can.


First, I am going to need some more details from you. Please, private message me with your Customer Service PIN off your receipt or order number, full name, phone number, and e-mail address. To send it, click on the blue button next to my signature. I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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