06-17-2019 11:25 AM
06-21-2019 10:44 AM
Welcome to the Best Buy Community Forums!
I appreciate you taking the time to write us about your TV and for choosing us for your purchase. Getting a TV is really exciting, and it’s saddening to learn about what you’re experiencing with your current TV. I would be reaching out to someone as well if it were happening to me. Having a Geek Squad Protection Plan always helps with any repairs or replacements needed, and it supposed to make these types of situations simple. I am here to help where I can.
First, I am going to need some more details from you. Please, private message me with your Customer Service PIN off your receipt or order number, full name, phone number, and e-mail address. To send it, click on the blue button next to my signature. I look forward to hearing from you.