Delivery & Installation

[rhusari]

I have been a loyal customer with Best Buy Way before 2008 I have bought three stackable washer and dryer and two Microsoft surface pro laptops and microwaves and other small items from there. I had great customer service until last week everything changed.
On July 22 I moved to a new place and a week before that I went to a Best Buy store and bought separate washer and a separate dryer and Open box fridge.
They delivered all the items on July 23. Everything was fine until two days later the fridge started freezing all the food that I bought for my new place which cost me $200 In eggs milk veggies fruits milk meat bread. I filled up my fridge because I moved into a new place and I need all these items For my kids and my family.
I went to Best Buy and I told him what happened And at the store we set up a new date to bring me a new fridge and take the open box fridge I did pay the difference for the new fridge.

They came on July 29 on Monday and Picked up the open box fridge which was freezing all my food and delivered the new fridge. What happened at the time of delivery is that when they were delivering the new fridge they broke the drawers inside the fridge and they left me a damaged fridge. They said they will call back and set up a new date for delivering a new fridge and picking up the damaged one. No one called me until today to set up the appointment or let me know when they're going to come.
This has been a very inconvenient not satisfying experience with Best Buy. I have lost all my food And it's very inconvenient all that happened Especially at the time of delivery of my new fridge when they broke Some of the drawers inside it.

[Karina-BBY Social Media Specialist · Accepted solution]

Hi, rhusari,

Welcome to Best Buy’s online community team. With my kids being home in the summer and attending many recreational activities, I feel like my grocery bill just gets bigger, and they spend more time in front of the fridge looking for a snack. It is an inconvenience to learn that the fridge that you just purchase is not working properly, and I am glad to learn that you were able to work something out with the store to have a new appliance delivered. Your experience with the accidental damage created during your second delivery is not the level of service that we would like our customers to have. We will be happy to review your order and see how we can help.

When you get the opportunity, please send me a private message with your full name, email address, phone number, and order number. To send me a message, log into the forum, and select 'Private Message' from my signature.
 

Thank you,