Delivery & Installation

[Dwk617]

I think this will be the last time I order any type of appliance Online from Best Buy. I have been waiting almost a month to get a dryer delivered. I could understand if the dryer was on backorder. But this has been a horrible experience. The first time the wrong dryer was delivered I was told I needed a gas dryer. ( I will take responsibility for that since this is my first home and I didn't know I needed a gas dryer). I went ahead and called the best buy and ordered the gas dryer and two pedestals since the dryers were low to the ground. Now I have missed 3 days of work and a bunch of rescheduling due to either the delivery guy not showing up or the wrong dryer being delivered. Only to be told this morning that they do not have a dryer to be delivered today. Now I have to wait another week to see if they can get this straight. I need to talk to someone from corporate because this is how Best Buy does business with new customers. I will go back to P.C Richards where I never had any issue with any of the products I purchased.

[CarlosR-BBY]

Hello, 

Welcome to our forums!

I can understand your concern and frustration in this situation. I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address 
• Order number

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.