03-15-2022 08:39 AM
We purchased a Maytag refrigerator on 10/26/21, using a replacement credit we received due to multiple repairs on a Kitchnenid refrigerator we had purchased a few years back. We wanted a similar Kitchenaid, but none were available in our area. Instead, we opted to go with a lower end Maytag that had similar lines. Anyway, we were originally scheduled for delivery on Thursday, January 13th. We didn't receive any follow up confirmation emails, calls or texts after the original confirmation email, so I called customer service the day prior to confirm we were still scheduled. Apparently the fridge was not available, but nobody contacted us to relay this information. At this point, they rescheduled us for the first available, which was Wednesday, March 16th. On Monday, March 7th, I called the customer service number to confirm we were still slated for delivery on March 16th, and was told we were and would receive a call, email or text about delivery window. Today, March 15th, I call the toll free number to confirm we are still scheduled for tomorrow because again, we have heard nothing. The rep who helped me was very nice, but apologized because AGAIN, we have been canceled but not contacted. COME ON! I am a relatively patient and understanding person. I realize we are still in a pandemic and supply chains are delayed. But WHY am I NOT getting contacted by your customer service about the appointments being canceled??? Why am I the one reaching out day prior/day before to find out we're not getting the appliance we purchased last year? We're coming up on 5 months of waiting for delivery. This is ridiculous. I'm tempted to request a refund at this point. I'd like to speak to a District or Territory manager.
03-15-2022 09:21 AM
Thank you for reaching out to us and sharing this experience with us. I'm sorry to know this has been your experience since you purchased the unit several months ago. I can understand the frustration and disappointment this can cause you and I appreciate the patience you've shown throughout the process. Could you please take a moment to send me a private message with your full name, email address, phone number, home address and any order information you have available?
I look forward to hearing from you.
|Derald|Social Media Specialist | Best Buy® Corporate|
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