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New Member
Posts: 5
Registered: ‎10-05-2015

Complaint Magnolia Installation

I had paid Magnolia to come out and run speaker wires, installed speakers and ethernet connection. Everything turn out well, except for my in-ceiling speakers in my home theater. I have four speakers installed and only two is working. I spoken with the Magnolia Project Manager who oversee the tech that install the equipment. I haven't receive any response from anyone to come back out and check the wires that they have ran. I will need assiting with this issue. I am a Best Buy Elite member and this is very unprofessional. 

 

Thanks 

Best Buy Employee
Posts: 1,006
Registered: ‎01-09-2015

Re: Complaint Magnolia Installation

Are your non-functional running as surround speakers or just a stereo pair?
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 5
Registered: ‎10-05-2015

Re: Complaint Magnolia Installation

Surround sounds speakers with the 7.2 setup. 

Best Buy Employee
Posts: 1,006
Registered: ‎01-09-2015

Re: Complaint Magnolia Installation

Do they play when you play the test tones in the receiver? No audio from surround speakers is a very common complaint when playing stereo 2-channel such as regular tv or music. If the AVR is not set to a mode such as 5 channel stereo to mix the 2 channel audio into the other speakers, they simply play nothing, with the audio coming from the left and right speakers. Playing a DVD, Blu-ray, or streaming video with true surround sound should yield playback from all speakers in this scenario. If you play a surround sound video and still get nothing, that would be cause for alarm.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 5
Registered: ‎10-05-2015

Re: Complaint Magnolia Installation

I have four speakers in the ceiling and only two are getting sound. I used a battery to test the speaker to verify each speaker and I was only to locate two speakers. One in the back and one in the front. I am not able to locate the other two in-ceiling speakers. 

Posts: 9,158
Topics: 424
Kudos: 646
Solutions: 402
Registered: ‎09-29-2008

Re: Complaint Magnolia Installation

coopdea,

 

Welcome to our community. I can think of little more exciting than having a new home theater installed and that means that I can imagine the frustration of discovering that the work was not completed successfully and as expected. I was unhappy to hear that despite your having reached out to the Magnolia Project Manager, your concerns remain unresolved.

 

A few days have passed since you published your message. Have you been able to obtain assistance from your project manager to resolve this issue?

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎10-05-2015

Re: Complaint Magnolia Installation

NO

Posts: 9,158
Topics: 424
Kudos: 646
Solutions: 402
Registered: ‎09-29-2008

Re: Complaint Magnolia Installation

coopdea,

 

Thank you for your message.

 

I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:

 

  • Your full name
  • Your telephone number
  • Your email address
  • Your order number, or
  • The Customer Service PIN from your store purchase receipt
  • The name of your Magnolia Project Manager and the store they are based in (if you know it)

 

To send me a private message, please click the button labeled "Private Message" in my signature below. 

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎10-05-2015

Re: Complaint Magnolia Installation

[ Edited ]
  • Your full name {removed per forums guidelines}
  • Your telephone number
  • Your email address {removed per forums guidelines}
  • Your order number, or {removed per forums guidelines}
  • The Customer Service PIN from your store purchase receipt
  • The name of your Magnolia Project Manager and the store they are based in (if you know it)
Highlighted
Posts: 403
Topics: 16
Kudos: 96
Solutions: 26
Registered: ‎07-23-2018

Re: Complaint Magnolia Installation

[ Edited ]

Hi, coopdea,

 

I did have to remove your information. Our forums are a public place and we wouldn't want anything negative to happen with your personal details. Please feel free to resend that information to us via Private Message by utulizing the button in my signature. 

Austin|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!