06-17-2019 02:17 PM
I had paid Magnolia to come out and run speaker wires, installed speakers and ethernet connection. Everything turn out well, except for my in-ceiling speakers in my home theater. I have four speakers installed and only two is working. I spoken with the Magnolia Project Manager who oversee the tech that install the equipment. I haven't receive any response from anyone to come back out and check the wires that they have ran. I will need assiting with this issue. I am a Best Buy Elite member and this is very unprofessional.
06-17-2019 05:50 PM
06-18-2019 08:22 AM
06-18-2019 08:31 AM
I have four speakers in the ceiling and only two are getting sound. I used a battery to test the speaker to verify each speaker and I was only to locate two speakers. One in the back and one in the front. I am not able to locate the other two in-ceiling speakers.
06-22-2019 05:08 PM
Welcome to our community. I can think of little more exciting than having a new home theater installed and that means that I can imagine the frustration of discovering that the work was not completed successfully and as expected. I was unhappy to hear that despite your having reached out to the Magnolia Project Manager, your concerns remain unresolved.
A few days have passed since you published your message. Have you been able to obtain assistance from your project manager to resolve this issue?
06-23-2019 05:55 PM
Thank you for your message.
I'd like to look into this for you, but will need some information to begin. If you will please send me a private message that includes the following, I’ll get started:
To send me a private message, please click the button labeled "Private Message" in my signature below.
I look forward to hearing from you.
06-28-2019 06:05 PM - last edited on 06-29-2019 11:12 AM by Austin-BBY
06-29-2019 11:13 AM - edited 06-29-2019 11:14 AM
I did have to remove your information. Our forums are a public place and we wouldn't want anything negative to happen with your personal details. Please feel free to resend that information to us via Private Message by utulizing the button in my signature.