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New Member
Posts: 2
Registered: ‎08-02-2021

Complaint. Lost$200 and did not get my appliances.

I ordered appliances on 7/3/21

paid for everything including installation.

2 weeks later delivery arrives and they claim that I need to pay additional $450 for installation.

They took everything back.

I call BestBuy. They say it is their mistake and they will do everything with next delivery.

I was waiting for that delivery at the appointment day. 

delivery Never came.

delivery Company said BestBuy cancelled it and there was no note why. 
i call BestBuy for refund
Phone call took 2 hours waiting

they refunded partially

i am $200 off

I need my money back. What should I do. 

Posts: 2,259
Topics: 214
Kudos: 122
Solutions: 76
Registered: ‎07-06-2009

Re: Complaint. Lost$200 and did not get my appliances.

Hello, Fay2021,

 

Welcome to our Best Buy Support Forums! Thank you for taking the time to let us know about the experience you've had with trying to get your appliance delivered and installed. I can understand appliances are very important for day-to-day life, and not being able to get them as expected is not ideal. I'd like to look into what happened with this and the refund that you were expecting. 

 

Can you please send me a private message with your name, phone number, email address, and the order number? To send the message, you can simply use the button in my signature below. 

 

Thank you,

 

Melissa|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎08-02-2021

Re: Complaint. Lost$200 and did not get my appliances.

Thank you for your response. I sent you a private message.
Posts: 2,259
Topics: 214
Kudos: 122
Solutions: 76
Registered: ‎07-06-2009

Re: Complaint. Lost$200 and did not get my appliances.

Thank you for the heads up. I did get that message and I'll be responding shortly, after I've had a chance to review the message. 

 

Sincerely,

Melissa|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!