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Posts: 1
Registered: ‎09-07-2021

Compensation time frame

I'll save the long version, but it took BB 6 attempts to deliver my fridge. A comedy of errors all on the delivery/scheduling folks. We didn't have a fridge the entire month of July.

 

August 3rd it was delivered, and I went back to the store to speak with the manager about the fact that I took 3 days off work and we were incredibly inconvienced all summer. She personally called the compensation folks and described the situation. She gave me the phone, I spoke with the woman in appliances, and she said she could do 200$, charged back to my credit card, due to the nature of the issues.

 

That was just over a month ago, and nothing has happened. I called the support line, but nobody has been able to help me. One woman said she could authorize 45$, but that was it. I would like what was originally agreed upon.

 

A month seems like a long time to charge the money back, or is this normal? If its not, who can I contact outside the call center that can speak to me about what was originally agreed on?

 

Thank you

Posts: 4,949
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Registered: ‎11-29-2016

Re: Compensation time frame

Hello, Cdaniels531,

 

Welcome to our forums, albeit under such unfortunate circumstances.  Having to wait for the delivery of any item would be frustrating enough, but to hear it took so many attempts before your refrigerator was delivered to you is especially disappointing. 

 

In regards to any discounts or credits to your order you may have been offered, I’d like to take a closer look and get some clarification as to why you’re not seeing anything on your order at this time.  For me to do so, I’ll ask that you send me a private message with the following information:

 

  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number

 

As you can imagine, we’ll want to keep this information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature to get this sent my way.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

 

Looking forward to hearing from you,

SeanM|Social Media Specialist | Best Buy® Corporate
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