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Posts: 2
Registered: ‎11-14-2022

Claim #{removed per forum guidelines}

[ Edited ]

This situation has been going on for MONTHS. Back in August, I had a new refrigerator delivered. The delivery people (third party) damaged my floor and on top of that, the fridge did not work, which resulted in about $300 of spoiled food and $200 for a mini-fridge to use while I waited for a new fridge. I was originally told the claim would be handled by Sedgwick, then was told that the third party would contact me, and when that didn’t happen, it was back to Sedgwick and then back to Best Buy. I have spent hours on hold with Best Buy and Sedgwick and I’ve sent dozens of emails. No response. Finally, a week ago, a claims rep from Best Buy called and asked me to get an estimate on the floor. I did that but now, that person doesn’t answer their phone. The phone picks up on the first ring and I am told I cannot leave a voicemail. I have no other # to call. Again, this has gone on and on. I am shocked that Best Buy would treat a longtime customer in such a rude, ridiculous way. Who there can actually help me???

Posts: 178
Topics: 11
Kudos: 30
Solutions: 11
Registered: ‎11-08-2021

Re: Claim #{removed per forum guidelines}

Hello, Jamesk2.

 

Welcome to the Community Forums! We are happy that you have joined us here. However, I do wish it were under better circumstances. I can see how having your floor damaged and your fridge not working are both not ideal situations to endure. Then, not being able to get your claim resolved, I'm sure is not helping to make the situation better. I would be happy to look into this for you.

 

To get started, please use the blue button next to my signature to send me a private message. Please be sure to include your name, phone number, and email. Thanks!

 

Regards,

 

April|Social Media Specialist | Best Buy® Corporate
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