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Posts: 1
Registered: ‎05-10-2022

Caught in infinite loop: how to lose 3 half-days of work and 6 hours on the phone for no result


I'm usually a patient person. But for the 4th time we spent half a day home waiting for a never-coming best buy delivery despite all the automated e-mails and sms telling us to make sure we are home for the upcoming delivery. I spent a total of 6 hours on the phone with the customer care service to each time reschedule the delivery and keep being told that although they have no idea what went wrong all i have to do is reschedule and it will go smoothly. Only for it to fail again. It is truly the worst customer experience. 

Bestbuy makes a mockery of the whole process, has zero respect for customer's time. I've probably spoken with 10 people at the customer center over the last 4 months of misery. They have no idea, no suggestions, it's an infinite loop. Just reschedule, take a day off work, wait home for the whole day and maybe one day we'll show up. The only funny thing is that their service team shows up for the installation of the non-delivered appliance so at least they lose a little bit of money as well, it's not just only me. And they were bold enough to offer a generous 5% reduction on the price in compensation of me losing 3 full days and this nightmare. 


Well, rescheduled again for next week but i guess i'm in for a 5th no show. 

When this is done i cancel my bestbuy account and credit card and won't ever set a foot in there anymore. 

Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: Caught in infinite loop: how to lose 3 half-days of work and 6 hours on the phone for no result

Hello, MiGe!


Thank you for joining our online community and posting about your delivery experience. I can imagine your frustration with this delivery, seeing as you've waiting many times for an appointment that never happens. I know that your time is valuable, and having to take off work is never ideal. I want to do everything I can to help get this delivery squared away and offer any additional support you may need. Our social media team here on the forum operates out of Best Buy's corporate headquarters, so we should have the tools to assist with your order and delivery.


To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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