Delivery & Installation

[rhondieron]

Hey all, I bought a car remote starter which came with bestbuy professional install.

After about 1 month my car (2018 Lexus IS 300) went crazy. All sensor lights came on and the heat no longer worked. I towed it to my lexus dealer since its still under warranty. The said the person who installed my remote start did such a poor job that it messed up the wires internally. I was charged $380 for two hours of labor to repair this since it was considered an aftermarket install.

Today, I got a refund from bestbuy for the install but how can I get back my $380.00 which i had to pay out of pocket for the dealer repair? I have all documents from dealer that shows it was the remote starter fault. Thanks for any help!

[AllisonS-BBY Social Media Specialist]

Welcome to our forums! 

Ideally, our customers wouldn’t have to deal with any issues after the installation, so it’s disappointing to hear that!  I can understand how you feel and if that happened to me, I would be really upset as well. 

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address

This should be enough for me to begin my research, and hopefully get you the assistance you're looking for. 

Thank you.