Delivery & Installation

[FawadSidd]

I purchased a car remote start 2 days ago with free install. However, I was unable to schedule an appointment, because everytime I clicked on schedule an appointment I would get an error that something went wrong on your end and to try again later. I tried throughout the day but no luck. 

I ended up going to geeksquad page and booking an appointment for a remote car install through that page, and it allowed me to do it. Now I wanted to link that reservation to my best buy order of the remote start and free install, so I chatted with a best buy rep who said they could not do it, and it was best that I call the store where the install is supposed to happen to make that change. 

I have been trying to call them for the past 2 days but no one picks up. I have the appointment to get the remote start installed tomorrow, but I'm concerned that they will ask me to pay for the install even though I bought the remote start with free install. 

[autotech796 · Accepted solution]

Thanks for stopping by to ask your question.   When you show up for your appointment just show your receipt or order number to the Geek Squad Autotech.  All of our remote starts come with installation included and we simply just need to see your receipt.  I hope your appointment goes smoothly and feel welcome to keep us posted if your have any other questions, comments, or concerns!

[KyleR-BBY Senior Social Media Specialist]

Hi, FawadSidd,

Welcome to the Best Buy Community forums, and congratulations on your new remote start purchase. I'm sorry that you weren't able to get through to he store over the phone. 

Big thanks to autotech796 for the answer here. He's completely right. I hope that install went well for you.

Please let us know if we can help you out with anything further.

Sincerely,

[FawadSidd]

Hello,

I was actually able to go to the store and the Installer was there (Brian) South Setauket Store in NY. He was extremely helpful and did do the installation next day. I have to say.. Brain is awesome and definietly deserves kudos for how knowlegable and how courteous he is to customers. Thank you for your help.

[KyleR-BBY Senior Social Media Specialist]

Hi, FawadSidd,

That's awesome news! Thanks for the feedback. I'm thrilled Brian was able to give you such a good experience.

Sincerely,