Delivery & Installation

[Joeperry]

This install was scheduled on {removed per forum guidelines} at the Pasadena location for 3/27/21 and when I arrived I was told they do not have an installer. It seems the only installer at this location is on a leave of absence but appointments are still available for being booked online. I was told I could choose another location farther away and schedule an appointment with them. When I picked up my items so I could take them to another location for installation, my order including installation was closed and I am now not able to reschedule, only schedule a new appointment.

[Allison-BBY Social Media Specialist]

Hello, Joeperry, and welcome to our online community!

Thank you for posting on our forum. I'm sure you were excited to complete your car audio install yesterday, and I hate to hear that this appointment had to be cancelled. We'd expect the rescheduling process to be easy and convenient, but it sounds like that's been far from your experience so far. I'd like the chance to help now.

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

All the best,