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Posts: 1
Registered: ‎01-08-2022

Cancelled at last minute twice

My husband purchased a tv in November. He also purchased the $200 package (which comes with installation). It was scheduled to be delivered and installed on a Saturday in mid-December. They called us at the very end of our time window (meaning we waited home during the entire window) and said they weren’t coming because someone called in sick. They weren’t able to reschedule till Jan 8th. Received a call today to tell us what time they’d be here. Received a call later that our tv was not in the store when the techs went to pick it up, and that it must have been sold to someone else. Called customer service, explained the situation and was told I’d have to talk to the Geek Squad. He transferred me and I was disconnected during the transfer (their fault, not mine). So, they sold our tv, which we’ve made two payments on so far, to someone else. I feel completely taken advantage of and am so angry. I am desperate to tell everyone how awful Best Buy is after they get what they want (your money), but I don’t know how to go about it. Could not be more disappointed in this company.
Posts: 413
Topics: 15
Kudos: 58
Solutions: 17
Registered: ‎02-08-2019

Re: Cancelled at last minute twice

Hello, lesliemerrit.


Thank you for reaching out to us by way of our Community Forums. We appreciate your patience as we diligently working to respond to customers inquiries. We certainly empathize with you and what you have had to endure, as it should never occur for any of our customers.

As you mentioned that your transaction was conducted by your spouse, we would recommend inviting him to connect with us through his personal social media account so we can verify and full access his account to determine what options we can utilize to obtain a resolution in this scenario.

Thank you

Wesley|Social Media Specialist | Best Buy® Corporate
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