01-08-2022 11:30 AM
01-11-2022 03:48 PM
Thank you for reaching out to us by way of our Community Forums. We appreciate your patience as we diligently working to respond to customers inquiries. We certainly empathize with you and what you have had to endure, as it should never occur for any of our customers.
As you mentioned that your transaction was conducted by your spouse, we would recommend inviting him to connect with us through his personal social media account so we can verify and full access his account to determine what options we can utilize to obtain a resolution in this scenario.