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New Member
Posts: 1
Registered: ‎07-11-2019

Can’t contact Sedgwick

[ Edited ]

Hi Good Morning,

Please Help!!

I am unable to get any information from Sedgwick. They will not return my calls or emails.

I had an issue where a BB tech installing a washing machine forgot to hook up a drain line properly and the washing machine flooded our house.

I filed the claim with Sedgwick and provided them with pictures, videos and receipts. Now they will not respond.

Here is the following info:

Ryan {removed per forum guidelines}
Order from Best buy store in Rock Hill

Damaged occured on 6/22/19, 10 minutes after installation.
Claim filed with sedgwick same day.

Sedgwick claim # {removed per forum guidelines}
Claims Rep: Connie {removed per forum guidelines}
Ph: {removed per forum guidelines}

I have been unable to get a response from her or anyone at Sedgwick.

Geek Squad Agent
Posts: 3
Registered: ‎08-13-2019

Re: Can’t contact Sedgwick

Hello rdgators,


I can understand why not being able to get ahold of your claims adjustor would be stressful. Property damage is a very serious matter. 


Have you tried to call in to Best Buy to see if an update can be requested?

It is worth mentioning that Best Buy will not be given the direct update, however, we do have a process to reach out to the Sedgwick leadership team and request that you be contacted by a different claims adjustor if you are not getting responses from your assigned adjustor. 


Hopefully you have already received a response, but if not, please do call in at 1-800-433-5778 (1-800-GEEK-SQUAD) and ask a property damage claim update request to be submitted on your behalf. 



I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***