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New Member
Posts: 1
Registered: ‎05-28-2019

COMPLAINT

I recently purchased two large appliances, refrigerator and dishwasher from a store in Watertown, NY.  I went in and set up delivery for the dishwasher to be installed on 30 May and the fridge was going to be delivered on 31 May.  These were the dates that were set up prior to me leaving the store.  Today, I recieved a text stating that the deliveries were changed to 7 June.  I called the store to see what had happened and was told that the manager that I had worked wiht was off and I was speaking wiht the delivery manager.  I explained the situation and his response was "Ma'am, we can not move mountains." He said this over and over and spoke very condescendingly to me.  I tried to explain that I had made arrangements for those dates, because that was what was taken care of at the store.  He just kept sighing and saysing "we can not move mountains".  I understand that things can change, but after spending thousands of dollars, one would think that more professionalism would be involved when dealing with a customer.  I was not happy with the change and I was not happy with the response that I got from this person. 

 

Posts: 324
Topics: 21
Kudos: 131
Solutions: 12
Registered: ‎10-03-2017

Re: COMPLAINT

Hi, freshbrewed, 

 

Thanks for taking the time to connect with us here on the Best Buy Support Forums!

 

We always hope that deliveries and installations are fulfilled when they are supposed to be and without any issues. I hate to hear of the scheduling issues that you've faced with your appointment that you had reserved. In addition to this, we expect that our managers and supervisors are always understanding and as accommodating as they can be during situations like these. Please accept our apologies for the troubles that you've faced so far with this. 

 

Moving forward, the current status of your order to be installed is on June 7, is that correct? While we aren't able to change this date, we can certainly pass along your feedback and experience to the leadership team at this location so that it can be reviewed. Would this be something you'd be interested in? 

Happy to help,

Cameron|Social Media Specialist | Best Buy® Corporate
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