12-20-2020 11:32 AM
I had a confirmed appointment for a Television installation today. I got multiple emails and even had a chat conversation to confirm the time during my window.
Last night I received a call from an outside contractor telling me that they don't work on Sunday and Best Buy never should have scheduled it. They moved it until 12/28, which is after Christmas.
I tried to both chat and call last night. I was transferred to 5 people (after being disconnected) and was told there was nothing to do but I would get a credit after the service. I was also told I would receive an email confirming the new service time and that a credit would be issued.
Upon receiving nothing I chatted again today and was told someone would call me back within 96 hours.
I need assistance with this situation. I followed all proper procedures and I need to be compensated for you all changing the rules and not providing the services I paid for.
12-24-2020 03:11 PM
Thanks for taking the time to reach out to us here on the Best Buy forum to share your experience. What you describe with the assigned servicer not being available the day of your first appointment is certainly far from what we would want for any of our customers. I’ll be more than glad to review your situation in greater detail to see what may be possible going forward.
To get started, I’ll need a bit more information from you. I see that you have also sent a private message to one of the other forum moderators. I’ll be replying to that message shortly to ask for additional details. As you may already know, you should be able to check your private messages by logging into the forum and selecting the envelope icon from the upper right-hand side of the screen.
01-08-2021 04:10 PM
After multiple attempts to get help I am now in a situation where the third party installation party is telling me that their records don't reflect the service I should be getting and nobody knows how to change that.
I am also being told two different appointment times.
So basically I have to wait form 7am to 4pm and guess if the tech will know what to do? What kind of company is this?