11-12-2022 08:14 PM
I think I'm done as a customer at Best Buy.
I ordered a television on November 2nd (a Wednesday). Website mentioned delivery by end of the week, but when it was finalized for delivery on the 7th (Monday), I was okay with that. When my television arrived on Monday, it was broken. Upon removal of styrafoam packaging, bits of broken glass and metal littered my floor.
I immediately called Best Buy to get the issue sorted out. After 90 minutes of intermittent holds and three transfers to get me to "the right department" I was told I would have to call back the next day because they could not adjust an order that was closed out the same day.
So on Tuesday I spent another hour on the phone with Best Buy explaining the issue a number of times because each time they transferred me to the "right department" I had to elaborate once again the issue I was having with my order.
Finally, I was transferred to someone who could help. They issued the return and delivery of a new television. I would get it on the 12th (Saturday).
According to Best Buy communication, the window of deliver was from 3PM to 7PM. Tracking of my delivery was turned off. By 7:15 the website showed that my delivery was "running late". By 7:30, the website no longer showed the status of my delivery.
I called Best Buy - and no surprise, was told that my delivery would have to be rescheduled. Of course, because it was supposed to be delivered on the 12th, they could not adjust my delivery date. I was told I would have to wait up to 48 hours to reschedule.
To summarize, upon purchasing the television, the website indicated a 3-day window for delivery. It will end up being at least 14 days. This type of customer service is a detriment to ever shopping at Best Buy again.
I should have spent my money at Amazon.
11-13-2022 05:23 PM
You're right to come to us with this experience and I'd like to see what I can do for you. Can you please send me a private message with your full name, email address, phone number and the order information?