02-02-2020 01:47 PM
02-04-2020 01:23 PM
Good afternoon, kuchoco,
Welcome to the forum, and thank you for taking the time to share your TV purchasing experience with us! We know how exciting it is to purchase a new TV, especially with the Big Game that was coming up. I'm sure you were eager to receive this and get it set up so you could enjoy the game and celebrate!
With that said, I can understand how sour your experience turned when you found the TV was in anything less than pristine condition. I'm glad you reached out to us immediately to make us aware of this issue, though I understand your order was still in a status that prevented us from beginning the exchange process on our end. While I understand that this was intended for the Big Game and you ultimately were unable to receive it in time, I'm glad we were able to get you setup with an exchange for today. Should you have any difficulties with the delivery today, please do not hesitate to reach out to us!