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Posts: 1
Registered: ‎02-08-2020

Broken Rear View Camera

[ Edited ]

Dear Customer Service,
I am writing you in regards to first compliment you on your Car Installer Floyd. He was excellent. Unfortunately, the install of my rear view camera was done inappropriately leading to fraying of the wires. I took pictures as evidence of the poor install leading to my rear view camera failing and have the wires.I am asking you to please refund me the moneys of my original install being 227.57.

Thank you for your cooperation in this matter.
Alan {removed per forum guidelines}

Posts: 12,468
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Registered: ‎01-03-2013

Re: Broken Rear View Camera

Hi there, Alan, 

 

Thank you for connecting with us regarding your rear view camera installation! I recently bought a new car that had one stock, and cannot say how nice it is to have. I'm sure you were eager to have this installed, and while I'm glad to hear that Lloyd was stellar, I understand that service may not have gone as expected originally. We entrust our installers to provide superior service, and it sounds like we may have missed the mark on your first install. I would be delighted to further discuss this issue with you, but will require a few more details from you. Please keep an eye on your inbox in the top right corner of the page. 

 

Sincerely,

Tasha|Social Media Specialist | Best Buy® Corporate
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