12-29-2018 10:46 AM
01-15-2019 03:07 PM
A return to the store was necessary. We now have a Sedgwick claim on file and sent supporting documentation. That was as of January 4.
SInce then, there has been ZERO response from Sedgwick. Calls to their toll-free number have been unanswered. Emails have also been ignored.
My mom is 91 years old. She needs her front steps!
01-15-2019 03:48 PM
Good afternoon, ceolstan,
Thank you for reaching out to us on the Best Buy forum though I’m sorry for the delay in response! It sounds like this has been a quite frustrating situation for you and your mother all around, which isn’t what we like to hear. It’s important to have a safe entrance to a home, and I imagine that’s particularly pressing if there could be other potential mobility concerns.
Regarding filing a claim with Sedgwick Claims Management Services, generally speaking, giving them a call at (800) 620-7409 should be a great way to start the claim process. To check the status there is a different phone number which is 855-832-1338. It sounds like you’ve already called that number without receiving a status update, so I’ll be more than happy to see what I can do to reach out to Sedgwick on your behalf. For me to do that, I’m sending you a private message to ask for some additional details. You should be able to view that by logging into the forum and selecting the envelope icon in the upper right-hand corner of the screen shortly.