09-23-2019 03:36 PM
Hello - below is my detailed experience on buying a $4,000 TV and Sound bar set up with "free delivery." I shared this email with the GM in the area, Jay James, and receieved no response, so it seems as though no one at Best Buy gives a crap anyway. I never post stuff like this online, but this experience as resulted in me doing everything to get people to go with another provider outside of BestBuy.
09-26-2019 12:52 PM
Thanks for reaching out and sharing this experience with us. I can't make any excuses, we dropped the ball here. We strive for much, much better service than this and I totally understand your frustration. A new TV and soundbar set up is supposed to be a fun purchase, and just in time for NFL season is even more exciting. I'm sorry that we dimmed this experience for you by our installation and delivery delays.
Please send me a private message with your full name, email, and phone number and I'd be happy to make sure this feedback is formally documented. I'd also like to look into this and see if there is anything additional I could do to help. You can send me a message by clicking the blue button in my signature below.