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Posts: 1
Registered: ‎04-20-2022

Beyond Frustrated

This is to hopefully help others before they make a major mistake and purchase from BB and expect to receive there orders as promised. It has been an interesting month dealing with BB. I purchased over $5K on 4 major kitchen appliances and this morning, for the second time, (because a week ago they just didn't show up) I took off time from work as I had received confirmation last night that my appliances would be delivered and installed. Guess what text I received this morning....a note that I need to schedule my appointments (that were just confirmed 12 hours ago!!!) Fool me once - shame on me. Twice - shame on you BB. It gets better....the microwave i ordered was still scheduled to be delivered today. But also the gas line installation for the range and water line installation for the fridge were still showing as scheduled today....but the actual delivery of the range and fridge now needed to be rescheduled. This would have rendered my currrent range and fridge useless until the new one's arrived. Absurdity! I have had enough and just cancelled the entire thing and will now visit local businesses to get my appliances. After the first debacle last week, I heard all the apologies and was actually promised a $300 gift card for my trouble of having to take a day off from work. Today, BB was more than happy to cancel my entire order as i imagine they realize they have no clue as to when they can actually insure deliveries and installations. I cancelled my total tech, because I purchased that specifically for this order. They wouldn't refund the entire $199 for total tech because that service came with a $25 e-gift card which was already sent to me...so they deducted that and refunded me $174. The $300 gift card for the first debacle goes away, no appliances....just frustration and wasted time off from work. Best Buyer Beware! I will spend a little more time on social media to make sure i can warn others on larger forums. 

 

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Registered: ‎11-08-2021

Re: Beyond Frustrated

[ Edited ]

Hello, User2701943.

 

Thank you for joining our Community Forums. I understand how having your delivery missed twice is not convenient, and that this was not the experience you had hoped for. If you would like for me to look into this, please click on the blue button to send me a private message. Please include your name, phone number, and email. Thank you!

 

Sincerely,

 

April|Social Media Specialist | Best Buy® Corporate
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