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Posts: 1
Registered: ‎07-20-2022

Best buy profile address

Places an order for a new washer and dryer to arrive at my new home just 3 days after move in. Tonight I get an email confirming my delivery for tomorrow at MY OLD ADDRESS! Knowing that I didn’t enter in my old address I quickly went online and saw that my new address was indeed entered however Best Buy defaults the shipping address to the one on the profile! I called customer service and spent 2 hours on the phone with no resolution in sight I hung up. I’m have an entire house of appliances to purchase plus new entertainment pieces, easily was going to spend 7+ thousand dollars with this place, and now, they won’t get a dime.
Posts: 1,009
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Registered: ‎07-23-2018

Re: Best buy profile address

Hello, Coreyb22, 


Thank you for reaching out about this, and congratulations on the purchase of your new home. Moving can often be an overwhelming experience, and we certainly would not want to contribute to the chaos. I understand having an incorrect address listed for your upcoming delivery would be something you’d want to have immediately addressed. I’m sorry to hear your phone call did not end with a resolution. I’d be happy to review your order, in effort to see if I may be able to help. 


If you would please send me a Private Message, I can get to work on this for you. For verification purposes, please include your full name, email address, telephone number, and order number. To send a Private Message, simply use the darker blue icon, which is located across from my signature. My normal schedule is Sunday through Thursday, just so you are aware of when you may expect a response. 



Sarah|Social Media Specialist | Best Buy® Corporate
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