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Registered: ‎10-19-2017

Best Buy's COVID-19 Response Information

[ Edited ]

Hi, everyone!

 

We are sorry about any inconvenience or stress that you or your family may be facing at this time. We would like to thank each one of you for your patience and understanding. In response to health and safety concerns due to COVID-19, Best Buy has made some adjustments as we strive to fulfill our commitments to our customers and employees while doing our part to slow the spread of this novel coronavirus. As we continually monitor the unfolding situation, we may need to alter our current strategies and policies, but we will be keeping this thread updated with any changes.

 

Return & Exchange Promise:

  • Please review the most up-to-date policy on our website here.

 

Curbside Pickup:

  • As of Sunday, March 22, we now offer contactless curbside service at all locations where state or local laws allow. Available for purchase of most of our products, rather than come into one of our stores, items ordered on BestBuy.com or the Best Buy app can be delivered to your car curbside. See the link here for directions on how to get started with Curbside Pickup.
  • See more shopping options on our website here.

 

Store:

  • As of March 17, store hours have been reduced to 10 a.m. to 6 p.m. local time where allowed.
  • Use our Store Locator Tool on BestBuy.com to see updated store hours for your local store.
  • Some Best Buy stores may close temporarily due to local response to COVID-19. If closed, the Store Hours should be updated in the Store details section of our Store Locator Tool as soon as possible.
  • Where allowed by local regulations, Best Buy stores are open for shopping and service appointments with enhanced safety measures per CDC guidelines. Check your local store page for hours.
  • You can schedule an in-person consultation online here
  • Autotech services and installation are now available at select stores. We're not currently scheduling service appointments online. Contact your local store to discuss potential service options. 

 

In-home services:

  • Where allowed by local and federal health regulations, in-home delivery, installation, recycling, haul away, and repair services have resumed. See here for more information. 
  • Learn about the safety measures we take when providing in-home services here
  • If you have received an email about rescheduling, please follow the instructions in that email or call (800) GEEK-SQUAD or (800) 433-5778. 
  • If a customer prefers we do not enter their home for a delivery, let the Agent know at the time of delivery. We can leave product (s) at your doorstep or inside an open garage.
  • Learn more about available delivery and installation here

 

In-Home Consultation:

  • As of March 18, 2020, In-Home Consultations will be performed virtually. This change affects all appointments with In-Home Advisors, Appliance Designers, and Magnolia System Designers.
  • Virtual consultations will happen via phone, chat, or video instead of in a customer’s home. After an appointment is scheduled, an advisor will reach out to determine the best way to connect with you.
  • See our website here to get started.

 

Geek Squad:

  • Select Best Buy locations are open for in-store service appointments. Schedule an appointment here.
  • When applicable, agents at (800) 433-5778 and online will be glad to work with customers remotely to see what may be possible. 
  • Autotech services and installation are now available at select stores. We're not currently scheduling service appointments online. Contact your local store to discuss potential service options. 
  • See more about current Geek Squad Support options on our website here

 

Again, thank you for your patience and understanding as we all work through this situation. We’re hopeful that this will help address your concerns, answer your questions, and direct you to resources so that you can make informed decisions.

Kayla|Social Media Specialist | Best Buy® Corporate
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