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Best Buy's COVID-19 Response Information

[ Edited ]

Hi, everyone!


We are sorry about any inconvenience or stress that you or your family may be facing at this time. We would like to thank each one of you for your patience and understanding. In response to health and safety concerns due to COVID-19, Best Buy has made some adjustments as we strive to fulfill our commitments to our customers and employees while doing our part to slow the spread of this novel coronavirus. As we continually monitor the unfolding situation, we may need to alter our current strategies and policies, but we will be keeping this thread updated with any changes.


Return & Exchange Promise:

  • The Best Buy Return & Exchange Promise has been changed effective Sunday, March 22.
  • Most items purchased between March 1, 2020 and May 17, 2020 now have an extended return period going through May 31, 2020. See the full details of this updated policy on our website here.
  • Effective March 22, 2020, returns and exchange will be accepted through Curbside Pickup. See more about this in the Curbside Pickup and Returns FAQ here.


Curbside Pickup:

  • As of Sunday, March 22, we now offer contactless curbside service at all locations where state or local laws allow. Available for purchase of most of our products, rather than come into one of our stores, items ordered on or the Best Buy app can be delivered to your car curbside. See the link here for directions on how to get started with Curbside Pickup.
  • If customers didn’t order the product in advance and the product is in stock at that store, an employee will gladly go get it from inside and sell it to customers while they remain in their car.
  • Returns & Exchanges can also be completed curbside. Service for Return & Exchange has been extended on most products so that customers have more time. See Return & Exchange Promise section for more details. 
  • See more shopping options on our website here.



  • As of March 17, store hours have been reduced to 10 a.m. to 6 p.m. local time where allowed.
  • Use our Store Locator Tool on to see updated store hours for your local store.
  • Some Best Buy stores may close temporarily due to local response to COVID-19. If closed, the Store Hours should be updated in the Store details section of our Store Locator Tool as soon as possible.


Recycling and Trade-In:

  • As of Sunday, March 22, we have suspended the intake of all recycling and Trade-In items at our stores.
  • Customers are still welcome to pursue trade-in via our mail-in process. See more about the mail-in process on our website here and in our Trade-In FAQ here.
  • Where allowed by local ordinances, Best Buy stores are open for shopping and service by appointment. Schedule a store visit here


In-home services:

  • Where allowed by local and federal health regulations, in-home delivery, installation, recycling, haul away, and repair services have resumed. See here for more information. 
  • Learn about the safety measures we take when providing in-home services here
  • If you have received an email about rescheduling, please follow the instructions in that email or call (800) GEEK-SQUAD or (800) 433-5778. 
  • Where delivery inside a residence is available, customers may select doorstep delivery as an option. Doorstep delivery means agents will deliver product either to the customer’s doorstep or into a garage area. See the link here for more details.


In-Home Consultation:

  • As of March 18, 2020, In-Home Consultations will be performed virtually. This change affects all appointments with In-Home Advisors, Appliance Designers, and Magnolia System Designers.
  • Virtual consultations will happen via phone or chat instead of in a customer’s home. After a customer schedules an appointment, an advisor will reach out to determine the best way to connect with you.
  • See our website here to get started.


Geek Squad Protection:

  • Select Best Buy locations are open for in-store service appointments . Schedule an appointment here.
  • When applicable, agents at (800) 433-5778 and online will be glad to work with customers remotely to see what may be possible. 
  • See more about current Geek Squad Support options on our website here


Again, thank you for your patience and understanding as we all work through this situation. We’re hopeful that this will help address your concerns, answer your questions, and direct you to resources so that you can make informed decisions.

Kayla|Social Media Specialist | Best Buy® Corporate
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