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New Member
Posts: 3
Registered: ‎08-26-2020

Best Buy missed the delivery, called multiple times without a solution.

My dishwasher was scheduled for delivery today. This morning at 7AM I got a call from the delivery/warehouse saying that they will not show up because the unit is on back order, he then told me to call the phone support, which I did. But the phone support was also unable to help me with the issue because they said the unit is "in transit", and also they'd have to scheduled an additional 2 more appointment, one for removing my replacement unit and one for installing the new unit, and they are unable to group the 2 appointments together, and here we are.

 

This naturally led me to raise a few question that I'd like clarified

 

First, if the unit is on back order why wasn't I notified till the morning of the day of delivery?

Second, over multiple phone calls why isn't Best Buy able to confirm a new date when it'd be available and schedule another date?

Posts: 4,953
Topics: 53
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Registered: ‎11-29-2016

Re: Best Buy missed the delivery, called multiple times without a solution.

Good afternoon, billmao,

 

Welcome to our forums, and thank you for sharing your experience with us.  I’m sorry to hear the delivery of your dishwasher didn’t go as smoothly as we would have hoped, and your calls to our phone support teams didn’t yield the results you were looking for.

 

If you’re still in need of assistance with the delivery of your dishwasher, I recommend connecting with our Geek Squad Client Care team directly at (800) 304-1259.  This team is designed specifically to assist with any issues that may arise with the delivery or installation of your appliance, and are best equipped to address your concerns.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎08-26-2020

Re: Best Buy missed the delivery, called multiple times without a solution.

So after this post I've made another 2 appointments that got rescheduled, I'm still stuck with a defective dishwasher. It's been more than a month since I made the original purchase. In total my delivery has been rescheduled 5 times, and today I've again been informed that they will not make my delivery that's scheduled tomorrow. Trying to call Best Buy today I've been transferred twice, after holding for about an hour now as I type this Best Buy hung up on me as I'm waiting. I really need some kind of escalation as this has gone on for far too long...

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Posts: 1,597
Topics: 77
Kudos: 265
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Registered: ‎11-23-2018

Re: Best Buy missed the delivery, called multiple times without a solution.

billmao,

 

I definitely understand your frustrations with this situation, and I apologize for the runaround you've been given with your dishwasher. Have you tried calling the Geek Squad Client Care team directly at the number Sean shared earlier here?

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎08-26-2020

Re: Best Buy missed the delivery, called multiple times without a solution.

I sure did, and both time customer service assured me the unit is either in transit or in stock and would arrive on time for my delivery. But sure enough on the day of delivery I would get a call from the contracted delivery service that they do not have the item. Like I said, the exact same situation happened 5 times and I've wasted 5 mornings waiting for the dishwasher and still it is not yet resolved.

Posts: 1,597
Topics: 77
Kudos: 265
Solutions: 74
Registered: ‎11-23-2018

Re: Best Buy missed the delivery, called multiple times without a solution.

Thanks for explaining that.

 

I'd like to do what I can to help, as I can understand how frustrating it must be to have to endure the same situation over and over again with your delivery.

 

To start, please send me a private message including your full name, email, phone number, and order number. You can find the blue option to message me to the right of my name below.

 

Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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Posts: 18,318
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Registered: ‎09-29-2008

Re: Best Buy missed the delivery, called multiple times without a solution.