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Posts: 1
Registered: ‎08-06-2020

Best Buy made a mistake and now I have to pay for it!!!

On July 26 2020 I went to the bay parkway Brooklyn store spoke to a sales rep and ordered a 65” Samsung QN65Q90RAFXZA, the rep checked in front of me to make sure there was still stock and there was, we set up delivery for August 6th 2020 and what does Best Buy do send me a text to schedule a delivery, I proceed to schedule delivery then get error message. Then I call customer service and of no help was on the phone for 2 hours. They tell me sorry sir but it’s out of stock , I tell them well I should be compensated some how because I took off of work when I originally purchased tv was in stock and what does this mean that Best Buy took my tv and delivered it and sold it to someone else. I’ve beeen a long time customer with Best Buy and am furious at the level you treat your customers and now I have to try and contact you again already lost a day of work and seems like they don’t want to help, other than saying sorry . Sorry doesn’t cut it I need someone to get back to me about this and let me know when I can get the exact i purchased and my lost day of work !!!
Posts: 4,937
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Registered: ‎11-29-2016

Re: Best Buy made a mistake and now I have to pay for it!!!

Hi, SSEZER,

 

Welcome to our forums.  Whether it’s a new TV, phone, major appliance, or any other piece of technology, it’s always frustrating when the item you’ve been hoping to purchase is no longer available.  I can certainly understand how disappointing it would be for the TV you’ve ordered to be delayed, and I apologize for any inconvenience this experience has caused.

 

Try as we might to avoid it, there are instances where an item that has been ordered is no longer available, and we’ll have to cancel any orders for this item as a result.  When this happens, you should expect to receive an email confirming your order has been cancelled, as outlined in Best Buy’s Terms and Conditions.  Please know that we’ll be unable to offer you compensation for the day you took off work to shop with us, and I apologize for any further disappointment this news may bring.

 

If you have any other questions or concerns, please don’t hesitate to visit our Support Forums again.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
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