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Posts: 1
Registered: ‎07-20-2020

Best Buy keeps cancelling my deliver date. It's been 2 months now since I ordered my dishwasher.

I can not believe there is no way to email Corporate about a complaint. I have been on the phone with Customer Service a couple of times now, but they were not helpful at all.
 
I purchased a dishwasher from Best Buy on May 29, 2020. I scheduled my delivery date on the first available option your company gave me. I received a text confirming my delivery date - June 11 est. arrival time 7am - 1pm. Then I received a voicemail on June 8th from Carl again confirming the drop off of my dishwasher and installation kit. Carl also wanted me to be aware that he is only dropping off and this is not an installation. On June 11th - the day I was supposed to receive my dishwasher, I received an email from Best Buy stating that I need to go online or call to reschedule because the washer did not come in yet. I rescheduled for Wednesday, June 24th 7zm-1pm. 
 
Then on June 22nd, I received a call confirming my drop off time for Wednesday between 7am and 1pm. The next day, Tuesday June 23rd,  I received a voicemail from Jonathan informing me that Best Buy did not revive the dishwasher and can not be delivered on the 24th. He said that he would be receiving the dishwasher on July 6th, so I needed to reschedule the delivery date. So, I proceeded to go online and reschedule my delivery date. My next delivery date I picked was the first one available which was July 7th. 
 
On July 4th, I received a voice message from Roberto. He informed me that he can not install the dishwasher on the July 7th, so I would need to call and reschedule. My original order was for DROP OFF only. I do not need the dishwasher installed. 
 
So, Only July 7th, when my dishwasher was supposed to be delivered for the second time, I called customer service. The lady I spoke to apologized and said for my inconvenience she would mail me a $75 gift card to Best Buy and assured me that the dishwasher would be arriving in a couple of weeks. I rescheduled for July 21st. 
 
I received an email from the Geek Squad / Best Buy on July 18th stating that my order needs an update which is confusing because I have already scheduled another delivery date for July 21 (which is now the third time Best Buy has cancelled on me) 
 
I visited your website this morning and now you are telling me I can’t get a delivery date until the end of August. 
 
I would like to know what is going on? I ordered this dishwasher almost 2 months ago and the site said it was in stock and ready to be delivered 2 weeks later. 
 
Please let me know ASAP what is going on with my order. How can I reach Corporate. I do not want to call Customer Service again becuase I am on hold forever and they are no help. 
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Registered: ‎08-21-2017

Re: Best Buy keeps cancelling my deliver date. It's been 2 months now since I ordered my dishwasher.

Hello, ebcarnes,

 

Welcome to our community forums. I know that it's not easy to set time aside for an appointment so I can understand your frustration to have this rescheduled so many times. I would be happy to take a closer look at this order to see if I can help clarify it's status.

 

I will need a couple more details so I can review this. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button at the bottom of this post. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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