Delivery & Installation

[devorism]

Seems to me that Best Buy does not care about their car audio department. I’ve gone to several walked around their car audio department for several minutes and never got help. When I went upfront and asked for help they will send someone who is completely oblivious to car audio. I don’t understand. On February 2 after doing my own research I bought about $500 worth the car audio equipment I scheduled to have installed. When I picked up my equipment I ask the customer service person several times is there anything else I need she assured me that everything I need in in the box. I ask her if she could ask somebody in the car audio department to make sure, after waiting several minutes she came back to the desk and said that they’re doing a six hour install and was not able to help but guarantee that everything I needed would be included in the box. So I waited two weeks and go to Best Buy to get my things installed and the first thing the guy said was where is the rest. I explained to him that I asked the young lady if I needed anything else she said no. He looked in the system and saw that everything I needed had to be ordered and I would have to wait another two weeks for it to be installed. This is ridiculous. I don’t think Best Buy cares about the car audio department portion of their business or maybe it’s me. A huge inconvenience

[Sam-BBY Retired: Social Media Specialist · Accepted solution]

Good morning, devorism,

Welcome to our community!  Best Buy aims to deliver service from the heart while offering knowledgeable, informed advice about the products and services we sell.  When making such a large purchase for upgrading my car, I’d certainly expect that the associates with whom I spoke would ensure I walked away with everything I’d need for my future appointment. 

I was disheartened to hear that upon checking in for your installation appointment with our Autotech, you discovered all required accessories weren’t added onto your purchase up front.  I can see how this would create an inconvenience for you, and you have my apologies for the added frustration of scheduling a new appointment.  I hope by now that we’ve been able to arrange for all required parts to be present for your upcoming installation.  If there’s anything I can do to help further, though, please let me know.

I’m grateful you wrote to us.

[devorism · Accepted solution]

Yes everything has been added but that puts me On pace to wait almost an month(2days shy) before I can have what I purchased installed. Honestly at this point I’m considering going to one of the local car audio places I pass on the way to work and see if I did business with them how many weeks I would have to wait for service. Bestbuy has not offered any sort of compensation for my time and there error!

[Sam-BBY Retired: Social Media Specialist · Accepted solution]

Hi devorism,

Thank you for your message.  It sounds like you and I both really value our time, and I'm sure I wouldn't be too thrilled if I were told I'd have to wait nearly an entire month to reschedule a previous appointment of mine.  I can certainly empathize with your frustration.  Please know that as a company, Best Buy does not issue compensation for having to reschedule an appointment.  That said, I would encourage you to speak with the management team at your local Best Buy store during your appointment to see if anything further can be offered in the matter.  They would be in the best position to further assist and see what options may be available for you at that time.

I remain grateful you wrote to us and appreciate your time.