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Posts: 1
Registered: ‎01-07-2022

Best Buy does not honor all the items of a sale.. Shape shifters!

We bought an LG Fridge which includes the waterline, delivery and install to be ready for use, haul-away. The delivery guys then points out a "leak of the old connector faucet" and says "they cannot work on a leaking, old faucet. I investigated and point out that the origin of the wet spot of the waterline they are to replace during installation. No can do. I unscrewed the waterline and don't out that the faucet is NOT the issue. No can do. I then request a refund for the installation and was given a "here is the return request, just call them tomorrow". I proceeded to do the complete installation. An online chat of 1 hour became a pointless circular Q&A with the conclusion - call the 1 800 number. The call service agent was professional and completely incapable of anything but circular Q&A. Cannot escalate. But the investigators will respond within 12 hours. No 24 hours. The response within a few minutes from the "investigator" is - declined request for reimbursement for no-installation.
Posts: 133
Topics: 4
Kudos: 34
Solutions: 11
Registered: ‎11-08-2021

Re: Best Buy does not honor all the items of a sale.. Shape shifters!

Hello,

 

Thanks for joining our community forums. I understand your concern for having to complete your own installation and then trying to get a refund. This is not the kind of feedback we like to hear. I would be happy to investigate your situation and help any way I can. Please private message me with your full name, phone number, and email address.

 

Thanks,

Aaron G|Social Media Specialist | Best Buy® Corporate
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