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Posts: 1
Registered: ‎07-12-2021

Best Buy customer service the worst

I was out of town for work and when I got back home I ordered my dad a TV  as a late Fathers Day gift through the Best Buy website.  When I ordered the TV it was in stock at my local store. Since the TV was too big to fit in my car I had delivered.  On the day of delivery June 29, no one showed. I called Bestbuy and was told that the delivery company was supposed to call me and tell me the item was not delivered to them.  Best Buy never told me anything. I took the day off for my dad for nothing and lost a day's pay.  regardless I was told that I had to reschedule the delivery, which I did.  Two days later it was canceled again by BestBuy and I had to reschedule again. So I rescheduled again. Later that day it was canceled by BestBuy.  This was the third time it had to be rescheduled. So I reschedule for almost 3 weeks later 


While looking at the Bestbuy website on July 9th, I noticed that they were selling the TV I ordered at my local store. So I called customer service and inquired about getting the TV earlier than what was scheduled since on the website if you buy the TV it was to be delivered on July 15.  The customer service rep assured me it's in stock and it will be delivered on the 15th of July. 


Today July 12, I receive an email telling me to schedule a delivery date. Confused I called Bestbuy, the service rep that answered seemed bothered by my call. I ignore it and tell him the situation, he places me on hold, and when he returns he tells me the same song and dance about the manufacturer is supposed to deliver more TVs on the 25th of July.  Confused I say to the rep, the TV was in stock in my area this past Saturday. I called BestBuy and the rep assured me that the TV is in stock and would be delivered this Thursday, whats going on? Dead silence, when he speaks he says I can cancel the order or reschedule the delivery date.  I then ask to speak to a supervisor,  he then processes the cancellation and tells me I'll get a supervisor. At this juncture what is the point!!! This rep was a jerk!!!! I was so mad I hung up.


Bestbuy has no clue as to what they are doing, their reps are not trained well and just give out standard answers while they have your money. Unfortunately, I had to break the bad news to my dad who was excited about the TV. 


He said the gesture meant more to him than the TV!  While my dad is awesome that way,  BestBuy ruined a gift for the best dad in the world! I will never shop there again!!



Posts: 5,177
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Registered: ‎11-29-2016

Re: Best Buy customer service the worst

Good afternoon, andelscode3,


Welcome to our forums, and thank you for sharing your experience with us.  Father’s Day is the perfect time of year to treat your dad to a special gift or occasion, and while I’m glad you decided to shop with us when it came time to find his gift, it’s disappointing to hear your experience with the TV you were hoping to purchase for him was such a sour experience.


We can’t hope to improve the level of service we’re able to provide our customers without feedback like this, so I appreciate you taking the time to bring our attention to this particular matter.  I’d like to make sure we’re properly documenting your feedback here at our Corporate Headquarters to ensure it’s visible to the appropriate parties, so if you wouldn’t mind sending me a private message with:


  • Your first and last name
  • Your phone number
  • Your email address
  • Your order number


As you can imagine, we’ll want to keep this sensitive information out of the public view of our Support Forums, so be sure to use the blue “Private Message” button in my signature to send this information to me.  If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.


Thank you in advance,

SeanM|Social Media Specialist | Best Buy® Corporate
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