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Member
Posts: 17
Registered: ‎05-28-2021

Best Buy Sucks!

I need to talk to a responsible person to resolve a property damage claim that has dragged on for over a month. The installer didn't check the washing machine drain and flooded my basement. Sedgwick is incompetent. Custard is useless.

Member
Posts: 17
Registered: ‎05-28-2021

Re: Best Buy Sucks!

Best Buy's customer service is anything but that.
Member
Posts: 17
Registered: ‎05-28-2021

Re: Best Buy Sucks!

I have never encountered such useless bureaucracy.
Member
Posts: 17
Registered: ‎05-28-2021

Re: Best Buy Sucks!

I would recommend that you shop any place but Best Buy.
Member
Posts: 17
Registered: ‎05-28-2021

Best Buy Doesn't Care About You!

The washing machine I paid Best Buy to install flooded my basement and they won't do anything about it.

 

Emerging Expert
Posts: 7,955
Registered: ‎02-25-2013

Re: Best Buy Doesn't Care About You!

Did it flood your basement the first time you used it?

After a day?

After a week? 

After several months?

 

I am not an employee of Best Buy and all opinions left on this forum are my own. Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query.
Member
Posts: 17
Registered: ‎05-28-2021

Re: Best Buy Doesn't Care About You!

The flooding occurred the first time I used the machine.

Posts: 2,488
Topics: 103
Kudos: 144
Solutions: 116
Registered: ‎10-19-2017

Re: Best Buy Sucks!

[ Edited ]

Hello, thomasssmith1,

 

Thanks for taking the time to reach out on the Best Buy Forum. Home damage is never ideal, so I’m glad that you’ve been able to begin the claims process to see what options are available going forward.

 

As the administrator of Best Buy claims for property damage, Sedgwick Claims Management Services is typically best positioned to assist with questions about the claims process. However, you mention in your messages that you’re having difficulties interacting with Sedgwick. Can you share a bit more about what’s happening? Beyond this clarification, can you also please send me a private message with confirmation of your full name, phone number, email address, and Sedgwick Claim ID number?

 

Thank you,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Member
Posts: 17
Registered: ‎05-28-2021

Re: Best Buy Sucks!

It appears that the option going forward is to tell as many people that I can that Best Buy sucks. They have passed me around to about fifteen different people involving three different companies. They have not been timely in their responses and they basically called me a liar. This is completely unacceptable. Best Buy sucks!

 

Posts: 2,488
Topics: 103
Kudos: 144
Solutions: 116
Registered: ‎10-19-2017

Re: Best Buy Sucks!

Hi again, thomasssmith1,

 

Thanks for sharing this feedback. I’ll absolutely record it here at the Corporate level so that it can be available internally as we work to continuously improve for the future. I see that you also provided the other information I requested in a private message. Please look for a more detailed response to that message shortly. To check your private messages, log into the forum and select the envelope icon in the upper right-hand corner of the screen.

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!