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New Member
Posts: 4
Registered: ‎04-09-2021

Best Buy - Never again

[ Edited ]

I purchased a new cooktop on March 9th with a rep from the Geek Squad (order {removed per forum guidelines} at 11:03). He came out to the house to measure and help select the cooktop. The instialltion was scheduled for March 11th. The guys came on the 11th and started the intillation. They realized that the electric was beyond the scope of their ability. The old cooktops controls are on the vent hood - so there were 28 wires that went into the plug that was not compatiable with the new cooktop. They recommened have our electrician do the installation. They left the old cooktop installed and left the new one for the electrician to insatll. I called Best Buy the night of the 11th to ask for a refund of the intallation fee ($139.99 - which I have received back on my card) and the haul away charge ($29.99). I believed at that point that the cooktop could be installed by the electrician. He was already scheduled to come to our house on the 12th. When he was there he said that untill I decieded to redo the entire kitchen - cooktop , vent hood and cabinates - that he didn't recommend intalling the cooktop. I called Best Buy on the 12th to arrange the return of the cooktop. The cooktop was picked up on Monday, March 15th around 2 pm. I have yet to receive the refund for the cooktop , taxes and haul away fee. I have spent over 6 hours on the phone with various Best Buy reps.I have been placed on hold for over an hour twice. I was finally  told that a check was issued for the refund and that the check was issued in the name of Christopher {removed per forum guidelines}. He did not purchase the cooktop. I did. The items wasn't purchased with a check nor should the refund have been made by check. On Saturday, April 3rd I spoke to John. Who promised me that he would fix this - that he would call me on Monday,. April 5th to provide an update.  I never heard from him either by phone or by email. Seems this is how you treat you custmers.This is the worst customer service that I have ever experience. I will NEVER purchase another product from Best Buy.

 

In short. Best Buy needs to figure out how to place a stop payment on that check and credit my card back for a total of $939.48.  In addition, my hourly rate is $35.00 per hour x 6  hours (at least) = $210.00. Considder that compensation for the amount of time (so far) that this has taken  to yet resolve the issue

 

 

Posts: 3,078
Topics: 37
Kudos: 97
Solutions: 157
Registered: ‎10-19-2017

Re: Best Buy - Never again

Hello, khumph9002,

 

Thank you for posting and welcome to the forums!

 

I appreciate you taking the time to write us regarding your experience with your purchase, and refund. We try to pride ourselves in ensuring we provide great customer service, each and every time. I’d like to try and turn this around for you.

 

First, I am going to need some more details from you. Please, send me a private message with your full name, phone number, and e-mail address. Also, if I may, who is Christopher Simon to you? To send the private message, click on the blue button next to my signature. I look forward to your response.

 

Kind regards,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Posts: 3,078
Topics: 37
Kudos: 97
Solutions: 157
Registered: ‎10-19-2017

Re: Best Buy - Never again

Hello again, khumph9002!

 

My apologies, but we never received any private messages from your account since I responded to you. Will you please resend the information requested? I will keep an eye out for it again. I look forward to hearing back from you.

 

Sincerely,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎04-09-2021

Re: Refund Status

been waiting for a refund as well - since March 15th.. worst customer service ever

Best Buy Employee
Posts: 2,422
Registered: ‎01-09-2015

Re: Refund Status

Hey @khumph9002 Did you ever send that private requested in your previous post? Seems like they wanted to look into it for you but you never sent one.
I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 4
Registered: ‎04-09-2021

Re: Refund Status

I did.