Delivery & Installation

[OnlyZuul]

I ordered a treadmill last month with a scheduled eight hour delivery window. I waited around and it didn’t show up and nobody reached out. I had to do the leg work to remedy this. It was then rescheduled for the following week. Here we are. Where is it? I called ahead to confirm and they said someone would be reaching out. Where is it? 12 - 8 has come and gone, again, and you still have my money and I’ve heard nothing from you.

Imagine for a moment I owed Best Buy something of similar value and defaulted. What would YOU do?

What are you going to do to retain a customer that can buy the same product at the same price elsewhere?

Your turn to play detective.

[Rich-BBY Social Media Specialist]

Hello, OnlyZuul, and welcome to our online community!

Thank you for posting on our forums regarding your experience. No one showing up for a delivery would be frustrating. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:

Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number

I'll keep an eye out for your message.

Best,

[OnlyZuul]

Update: now we are at a four-time no-call, no-show. My wife and I have both spoken to Best Buy, Geek Squad, and CRST Home Solutions (delivery company). We have altered our schedules around this and my wife has taken time off of work. She spent 2.5 hours on hold with one of the agencies. I asked to speak to a manager and had my call dropped. I called again and there wasn’t a manager available.

Let me reiterate: this was a total of FOUR eight hour wait sessions over three weeks where we got stood up.

[Jenni-BBY Social Media Specialist]

Good morning!

Thanks for reaching out to us with this update. I see that you have now sent us a private message as Rich requested, and we will be responding to you there shortly. 

Best,