12-23-2021 09:53 AM
I'm echoing the many comments about Best Buy's broken delivery system.
I ordered a TV (12/14) and scheduled delivery for (12/22). I received an email; confirming the scheduled delivery. I received a second email on 12/21 confirming the delivery for 12/22 between 9am - 1pm
At 10:00am on 12/22, I receive a new email, "Unfortunately your order requires a new appointment or currently doesn't have an appointment. "
I looked at the date to reschedule and the first available is 12/28. I had many alternatives on 12/14 when I purchased my product. I used Best Buy because I believed the company would fulfill on their promise and have decent customer service to address any issues that do arise. It goes without saying that deliverying before 12/25 was the main reason for purchasing from Best Buy.
It makes little sense to me that Best Buy is creating their own ill will to their customer base.
12-29-2021 09:52 AM
Welcome to the forums!
I appreciate you taking the time to write us regarding your TV purchase. Getting a new TV is meant to be an exciting time, and it saddens me to learn this wasn't your experience. I was able to find your order through the information provided through your forum sign up, and I am happy to learn that you were able to visit the store, and pick up your TV last Wednesday.
If this is not the case, please send me a private message by clicking on the blue button next to my signature, with the order number, your full name, phone number, and e-mail address. Let me know if you have any other questions.
12-29-2021 04:42 PM
As what was written above by me and previously by Service55, our biggest complaint was the lack of communication. This may go on deaf ears because the response I read is, "Well, your problem is solved."
The issue is that the problem was solved only because I had some nice friends who offered help in a situation that BB created and did not resolve.
As it stands, I will not buy any large appliances from BB and will not recommend it to my friends.
12-30-2021 09:31 AM
Thank you for the response, k_s_! I simply wanted to make sure you were able to get your TV first. I appreciate you taking the time to write to us and share your feedback regarding your experience with your purchase, as we take it seriously, and rely on it to find ways to improve our processes and services.
I have documented this at a corporate level for internal review for you, which will not generate a call to you, as it will be handled internally. Don't hesitate to reach out to us if you have any other questions. Thanks again for reaching out to us and have a happy New Year!