03-21-2021 12:44 PM
Hello All - I need guidance. Best buy has been unresposive and uncooperative. Horrible Service
It's been over a month i have a dryer in the middle of my living room that is not installed that doesnt work. They provided a stacking kit that is incompatible to my newly bought Samsung 4.0 Cu. Ft. Electric Compact Dryer (DV22K6800EW) - Whitesamsung and the stacking kit is no longer in fabrication, they dont have it.
After delivery, Best buy installers inform me the stacking kit:
1- Wrong stacking kit provided
2- Stacking kit does not exist
As such I have filed a case and its been pending 2 weeks. ALL THEY NEED TO DO IS COME PICK UP EVERYTHING.
I called today and they told me, itll take ANOTHER week to process and AN ADDITINOAL week to return.
Since it was ordered online, I cant even take everything back to store.
And to top it all, I try to write a review, they don't allow me, it says error. Used different brosers, different computers, I even CALLED customer service TWICE, giving them my review to POST, nothing happens.
THEYRE TRYING TO SILENCE ME. Try posting a negative review, you wont be able to.
03-27-2021 11:18 AM
Thank you for joining the forums and letting us know of this issue.
I would be happy to look into this for you, and see if I can assist with getting a return setup sooner for you, as I understand that having an appliance in the middle of your living room would not be ideal.
I assure you that we would never block you from posting a review, as Best Buy welcomes the opportunity to take feedback from our customers and improve our processes.
To begin working on this issue, can you please send me a private message with your full name, email address, and phone number?
You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.