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Posts: 5
Registered: ‎02-15-2020

Being an Elite Customer Means Nothing!

I’ve spend about 5 thousand with Bestbuy since August. Also had Geek squad come out and install several televisions. Was unaware of a 90 days deadline in case there was an issue with one of the installs (which there was). Only recently had time to reach out to Geek squad to ask if someone can come out and just check on the wire since it’s only one of the tv’s that had been an issue for months now but I hadn’t made it priority since I wasn’t aware of the 90 day rule and with my busy schedule only to be told I would have to pay another $50 for a tv which I have already realistically paid to have installed. I asked it to be escalated and the person stated that someone would reach out to me within 48 hours. You would think with the amount of money I spent at Bestbuy they would give me the common courtesy of calling me back with an answer but no. Almost a week and a half later no call back. I reached out today and of course I spoke to someone who says they will have to charge me and asked to speak with their manager and was transferred to a supervisor. This is the type of situations that make people never want to deal with Bestbuy or Geek squad ever again. With all the money people spend at your business, common courtesy goes a long way!
Posts: 7,191
Topics: 116
Kudos: 343
Solutions: 394
Registered: ‎12-23-2016

Re: Being an Elite Customer Means Nothing!

Hello, Anacannon,

 

Welcome to the Best Buy Community forums, and thanks for reaching out to us about this. In addition, thank you for being an Elite My Best Buy member. I'm sorry that you never heard back on this, and had to call in yourself. Even in situations where we do need to charge a client for service, we want to make sure we're calling back promptly.

 

Having a new television stop working right is never a good experience. We do offer that window to follow-up on an install, but it sounds like that has passed now. That said, we may be able to help out if you have a Geek Squad Protection Plan on that television.

 

Do you know if you purchased that protection plan?

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎02-15-2020

Re: Being an Elite Customer Means Nothing!

I don’t think so.
Posts: 7,191
Topics: 116
Kudos: 343
Solutions: 394
Registered: ‎12-23-2016

Re: Being an Elite Customer Means Nothing!

Hi, Anacannon,

 

I'd be happy to double-check for you to see what may be possible. Can you please send along a private message by using the link in my signature? I'll need your name, email address, and phone number to get started.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎02-15-2020

Re: Being an Elite Customer Means Nothing!

Will do thank you.
Posts: 7,191
Topics: 116
Kudos: 343
Solutions: 394
Registered: ‎12-23-2016

Re: Being an Elite Customer Means Nothing!

Hi, Anacannon,

 

Thanks so much. I've received that message and will be replying shortly.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 5
Registered: ‎02-15-2020

Re: Being an Elite Customer Means Nothing!

Thank you
Highlighted
Posts: 7,191
Topics: 116
Kudos: 343
Solutions: 394
Registered: ‎12-23-2016

Re: Being an Elite Customer Means Nothing!

Hi, Anacannon,

 

You're welcome.

 

I sent along a reply to that private message asking for some more information, but I haven't heard back yet Please double-check your message by clicking on the orange envelope in the top right corner of the screen.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!