02-15-2020 07:27 PM
02-16-2020 03:23 PM
Welcome to the Best Buy Community forums, and thanks for reaching out to us about this. In addition, thank you for being an Elite My Best Buy member. I'm sorry that you never heard back on this, and had to call in yourself. Even in situations where we do need to charge a client for service, we want to make sure we're calling back promptly.
Having a new television stop working right is never a good experience. We do offer that window to follow-up on an install, but it sounds like that has passed now. That said, we may be able to help out if you have a Geek Squad Protection Plan on that television.
Do you know if you purchased that protection plan?
02-16-2020 04:37 PM
I'd be happy to double-check for you to see what may be possible. Can you please send along a private message by using the link in my signature? I'll need your name, email address, and phone number to get started.
02-17-2020 10:58 AM
02-18-2020 12:35 PM
I sent along a reply to that private message asking for some more information, but I haven't heard back yet Please double-check your message by clicking on the orange envelope in the top right corner of the screen.