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New Member
Posts: 3
Registered: ‎08-06-2022

Bad washer installation, unhelpful customer service.

For some reason my post keeps getting marked as spam.

Best buy installed a new washer but with the hot and cold lines swapped. As a result, I damaged some of my clothes with a cold wash that turned out to be hot.

Earliest fix is 5 days later and requires staying at home on a work day waiting for them.

Their compensation for the trouble doesn't cover for the time off work, let alone the damaged clothing and trouble.

One agent kept saying they can only follow "the process" like some evil robot.

Overall not helpful. Just own your shortcomings and compensate properly for the trouble caused. The current "process" is simply flirting with how much you can get away with screwing over a customer here or there where no one is happy.
Social Media Specialist
Posts: 112
Registered: ‎10-19-2020

Re: Bad washer installation, unhelpful customer service.

Hey there, hotandcold, 


Thanks for reaching out via our community forums. I regret to hear that you had an issue with one of your orders, and I can understand how frustrating that may be. Were you able to get any help with this issue? If not, I would love to assist further. Can you please send me a private message with your full name, telephone number, email address, and order number? I look forward to speaking with you soon.

Jacob W|Senior Social Media Specialist | Best Buy® Corporate
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