10-06-2018 11:09 AM
10-10-2018 02:24 PM
Congratulations on the recent addition to your family as well as your new home! So many important events happening close together can definitely lead to stress, so I’m disheartened that your appliance delivery and installation did not go the way we would hope. I’m sure I would be equally upset if I were in your situation.
Using your forum registration information, I’m seeing that your issue has been escalated to Geek Squad Customer care. It appears that case manager Jorge has been in contact with you to discuss your concerns. I would advise to continue working with Jorge as he will be best equipped to assist you going forward. While it appears that Jorge provided his direct phone number, if you have any problems getting in touch with him, feel free to reach out to me here so I can follow up. Please let me know how everything goes.
|Kayla|Social Media Specialist | Best Buy® Corporate|
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