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New Member
Posts: 2
Registered: ‎05-12-2022

Bad customer service

[ Edited ]

Purchased new all in one computer on may 5th. Tried to get set up for delivery and set up. Several attempts to call the number to schedule a appointment. Call was dropped several times before getting thru to real person. Trying to talk with him was impossible for me due to his poor English and accent. Went back to Midwest city store for help.  One of the salesman said he could understand about 50% of what he was saying. Appointment set up for may 9th, Timothy with geek squad called the day before may 8 th to confirm appointment. I told him computer was at the store and he said he would bring it or have it delivered. Timothy called and said he would be there in 10 minutes. I asked him about the status of the computer. He did not have it and said for me to go and pick it up and call him. I I picked it up and called Timothy and he said he would call and get me rescheduled and the manager was going to give me a 100$ gift certificate. I have texted him and called every day to check on status of installation. Timothy would not answer my calls or texts. I have since hired someone to set up new computer. I have received the worst customer service since I bought this. Almost nothing I was told was the truth. I have canceled my geek squad contract and requested a full refund. I will never buy anything from you guys again and will pass on the service I have received every chance I have. Recommend to everyone to pass on buying anything from  Best Buy . {removed per forum guidelines}

Posts: 71
Topics: 4
Kudos: 21
Solutions: 5
Registered: ‎11-08-2021

Re: Bad customer service

Hello, Mike5601.

 

Welcome to the Community Forums! We are happy to have you join us. Although, I wish the circumstances were better. I know the experience of getting a new computer should be fun and exciting. I regret to hear that this was not the case. I would be happy to take a closer look at this for you.

 

To get started, please use the blue button next to my signature to send me a private message. Please include your full name, phone number, and email. Thank you!

 

Sincerely,

 

April|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 2
Registered: ‎05-12-2022

Re: Bad customer service

[ Edited ]

{removed per forum guidelines}

Posts: 71
Topics: 4
Kudos: 21
Solutions: 5
Registered: ‎11-08-2021

Re: Bad customer service

Hello, Mike5601.

 

You may notice that your previous reply was removed. This was in the interest of protecting your personal information. 

 

Please use the blue button "PrivateMessage" button to send me your information. Thank you!

 

Sincerely,

 

April|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!