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Posts: 1
Registered: ‎05-08-2021

Bad customer service - never again

I ordered a new washer, dryer and a wine cooler from Best Buy. I had amazing experience with the sales person in the store, who even convinced me to get the wine cooler additionally. I got a Best Buy credit card and everything was amazing until the items were actually delivered...

Everything was supposed to be delivered Saturday, but last minute the wine cooler was delayed, so they only brought in the washer and the dryer. FINE.

I paid for the installation and they took my old washer and dryer and instaled new ones. PERFECT.

Unfortunately, once they left I noticed that one of the 4 dryer leveling legs was broken... or just not matching the entire set. The dryer was placed next to a wall (probably on purpose by the installer) so that's why I initially did not notice it. I called Best Buy to report the issue and I was told they cannot send anyone to get it checked out because my full order is still not done. I had to wait until next Saturday when my wine cooler was to be delivered. FINE.

Next Saturday the cooler was delivered... I was excited for it, but of course there had to be something wrong with it... Once I opened the box I found out that the handle for the wine cooler had a broken handle... I called Best Buy again, but I got zero help as my order is still being processed and they can't do anything - they advised me to call the next day. This is so frustrating because I can't use anything and Best Buy is not helpful with resolving anything. It will probably be another week before they send a technician to check it out and then another week until the deliver the replacement. TERRIBLE. I will not be ordering anything else from Best Buy based on this horrible customer service experience. 

Posts: 759
Topics: 42
Kudos: 44
Solutions: 30
Registered: ‎07-23-2018

Re: Bad customer service - never again

Hi there, adamjach.


It is always nice to hear from one of our customers, although I wish your first post had been related to a positive experience. It sounds like things started off on the right foot, as you mentioned your initial interaction had been amazing. If both the dryer and new wine cooler arrived damaged, it stands to reason you would be seeking guidance and support. The resolution process should be as seamless as the purchase, which is why I want to do all I can to help.


If you would not mind sending a Private Message, that would be the most secure way to gather the necessary information. To get stated, simply select the darker blue icon, which is located across from my signature.



Sarah|Social Media Specialist | Best Buy® Corporate
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