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Posts: 1
Registered: ‎08-18-2021

Bad Treadmill Assembly by Geek Squad Installers

I have looked around the best buy site and can't find anything about what to do in the case of bad assembly.


I had a treadmill delivered and assembled today. They plugged it in, it powered on, and it was in a regular treadmill position. They never tested whether it would work or fold up/down.


When they left, I went to fold the treadmill, it has a hydraulic release. Apparently something they assembled was wrong because it doesn't full fold up or fold down. Now I can't get it back to  a regular position at all. The foot of the treadmill is also loose. 


The only options I see are to make a full return. But nothing about re-doing a bad assembly job. I think it would work if it was just assembled correctly. Any help appreciated.

Posts: 3,472
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Solutions: 188
Registered: ‎10-19-2017

Re: Bad Treadmill Assembly by Geek Squad Installers

Hello, ReetaFila,


Welcome to the Best Buy Forums!


I appreciate you taking the time to join and write us regarding your purchase. We try to pride ourselves in ensuring we provide great customer service, and it saddens me to learn this hasn't been your experience. If you have not been able to reach out to the Geek Squad Team at (800) 433-5778 to schedule a visit, don't hesitate to reach out and provide me with more details so I can look into this for you.


Simply send me a private message with your order number, full name, phone number, and e-mail address. To send it, click on the blue button next to signature. I look forward to hearing from you.



Deysha|Social Media Specialist | Best Buy® Corporate
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