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Posts: 2
Registered: ‎06-05-2019
Accepted Solution

Bad Install by Geek Squad

Basement Install  -  Purchased a Sony - 75" X900F and an In-Wall TV Power kit, In-Wall Subwoofer cable, Panamax 11-Outlet Surge Protector and Geek Squad Total Tech plan. Had TV mounted on drywall and then connected to the various components.

1:  Technician said he couldn't hide the wires because of a fire board (or something like that) behind the drywall.

2:  He didn't even attempt to hide the subwoofer cable which is on the floor to the right of the unit.

3:  None of the wires/cables behind the entertainment center were wrapped up so it's nothing but spaghetti back there.

4:  Technician explained nothing about how things worked and left screws, caps, plastic pieces, etc. everywhere.

5:  When I try to watch a movie on steaming, the sound stays on the TV channel I was on before switching to steaming.

So basically, wires everywhere, 3 remotes to figure out, no instruction and can't watch streaming. And, he took so long that he had to come back the next night which ruined our Saturday. 

Upstairs Install  -  came back next night to replace the existing receiver with the new Sony I purchased from Best Buy.

1:  Technician said receiver couldn't be installed because my TV didn't have an HDMI slot.

2:  He reinstalled my current receiver and said he was done until I pointed out that sound was only coming out of one speaker. 3:  He finally fixed that but he did something different when reconnecting because now the remote doesn't work so I have to turn things on and off manually and can only get to channels by speaking into the Verizon remote. Reprogramming of the remote doesn't solve the problem.

Complete let down and I'm not enjoying trying to watch tv in either room.

Posts: 1,105
Topics: 13
Kudos: 111
Solutions: 72
Registered: ‎10-03-2017

Re: Bad Install by Geek Squad

Hello, TC02,

 

Welcome to the forums!

 

We aim to provide our customers with a service experience that should always be positive and helpful. However, it sounds like that hasn't been the case here. I'd love to see how I can help but in order to do so I will need some information. The details I require are as follows

 

-Full name

-Email address

-Phone number

-Order or Service number

 

Once I have those details, I can go ahead and take a look at this and see what options we may have. To send me this information please ensure not to post is publicly but rather shoot over a private message, which can be sent by clicking on the blue banner located in my signature below.

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎06-05-2019

Re: Bad Install by Geek Squad

David,

Thank you very much for your help. The Geek Squad contacted me and we scheduled another visit with a Geek Squad technician. The new technician fixed everything from the previous install, performed a few additional services and explained how everything worked in detail before leaving. He was knowledgeable and very professional. I'm back to being a very satisfied customer and will use the Geek Squad again in the future.

Posts: 1,105
Topics: 13
Kudos: 111
Solutions: 72
Registered: ‎10-03-2017

Re: Bad Install by Geek Squad

Hello, Thomas,

 

That's great to hear!

 

I'm happy to know that everything was rectified and we were able to get this all sorted out and to your satisfaction. Feel free to reach back out at any time should the need arise. We're always here to help!

 

Best,

Dave|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!