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Posts: 3
Registered: ‎09-14-2020
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Bad Delivery and Damaged Refrigerator

Been trying to get ahold of bestbuy and saw this site so decided to hit this up.

 

Had a bad delviery experince short version is delivery guy refused to delivery my fridge inside my house.

 

However the more important issue is the Refrigerator is damaged on the back bottom corner of it. It seemed a bit crunched. This is a big item so I'd expect dents and some cosmetic damage however this was a big crunch on the back corner of it. I got pictures of the damage and am trying to figure out how to resolve this issue.

 

Posts: 4,664
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Registered: ‎11-29-2016

Re: Bad Delivery and Damaged Refrigerator

Good evening, froglime2034,

 

Upgrading your home’s refrigerator should be a great addition to your home, so it’s disappointing to hear not only did the refrigerator arrive damaged, but the delivery team was unable to provide the usual delivery experience we expect.

 

If you haven’t done so yet, I recommend reaching out to our Geek Squad Client Care team, so they might review your order further, and offer any additional assistance they can.  This team is designed to address any issues that can come up during the delivery or installation process of a major appliance, and should be able to address your concerns.  This team can be reached directly at (800) 304-1259, between the hours of 8 a.m. and 9 p.m. CT, seven days a week.

 

Respectfully,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎09-14-2020

Re: Bad Delivery and Damaged Refrigerator

Is it possible to get ahold of geek squad online through email, chat or any other measure. My Cellphone does not have great service and frequently disconnects voice calls.
Posts: 5,838
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Registered: ‎08-21-2017

Re: Bad Delivery and Damaged Refrigerator

Hi there, froglime2034,

 

Thank you fort taking the time to follow up with Sean. He is currently unavailable but I would be glad to step in.

 

In order to provide the quickest resolution possible our Geek Squad Client Care team is only able to provide assistance over the phone.

 

Have you been able to get in touch with them since making this post? Please let me know!

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎09-14-2020

Re: Bad Delivery and Damaged Refrigerator

Problem resolved
I mentioned the bad delivery experience and the refrigerator damage.
Geek Squad gave me about 25% back off based on product price in credit. Was a very pleasant experience. Will definitely be considering Best Buy in the future.
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Registered: ‎10-10-2012

Re: Bad Delivery and Damaged Refrigerator

[ Edited ]

Hey there, froglime2304,

 

We’re ecstatic to hear that everything has been resolved to your satisfaction, as well as the fact that the experience means you’ll continue to be a Best Buy customer!

 

Thanks for updating us, and enjoy the rest of your day!

 

Bill|Senior Social Media Specialist | Best Buy® Corporate
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